33 db Privacy Policy — Your Data, Our Responsibility
When you register on the 33 db platform or use our services, your personal information is entrusted to us. This policy clearly sets out what data we collect, why we collect it, and how it is kept secure.
What Information We Collect
Account & Identity Information
When you register with 33 db, we collect your name, date of birth, email address, and mobile number. In some cases, government-issued ID details may be requested for age verification. Your username, password (stored in hashed form), and security question answers are also kept as part of your account. Login timestamps and location data are recorded to keep your account secure. This information is used solely for account management and identity verification.
Payment & Financial Information (BDT)
33 db supports transactions in Bangladeshi Taka (BDT). For your deposits and withdrawals, we may collect mobile banking numbers (e.g., bKash, Nagad, Rocket), bank account numbers, and transaction IDs. 33 db never stores full payment card numbers or PIN codes — all card payments are processed directly through secure third-party payment gateways. Transaction history is retained for a defined period to comply with anti-financial crime regulations and regulatory requirements. Your financial data is protected with the highest level of encryption.
Device & Browser Information
When you use the 33 db platform, your device type, operating system, browser type and version, and screen resolution are collected automatically. Your IP address, internet service provider name, and approximate geographic location (at district or city level) may also be recorded. This information is used for platform security monitoring, detecting suspicious activity, and improving service quality. For the mobile app, device ID and push notification tokens may also be collected. Device information alone does not identify you unless combined with other data.
Platform Usage Data
Data such as which games you played, how many bets you placed, how long you were active on the platform, and which pages you spent the most time on is logged automatically. This information is used to enhance your personal experience, show you relevant offers, and analyze usage patterns as part of our responsible gaming program. If unusual betting behavior is detected, an automatic alert is triggered — this works entirely in your interest. Usage data is always analyzed in aggregated, anonymized form and individual user profiles are never disclosed to third parties.
How Your Data Is Used
33 db uses your data only for specific, legitimate purposes. First, personal information is needed to create your account, verify your identity, and ensure secure login. Second, financial information is used to process your deposits and withdrawals accurately and to maintain your transaction history. Third, information is shared with the customer support team to help resolve your issues promptly.
Beyond that, usage patterns are analysed to suggest games and promotional offers tailored to your preferences. As part of our Responsible Gaming policy, unusual behaviour may be flagged and the relevant user alerted or temporarily restricted. Data is also required to meet legal obligations and prevent fraud. 33 db never sells or rents your information to third parties for advertising purposes.
- Account Management
- Payment Processing
- Customer Support
- Security Monitoring
- Legal Compliance
- Service Improvement
- Sale to Third Parties
- Unauthorized Advertising
- Unlawful Sharing
- Use Beyond Stated Purpose
- Irrelevant Profiling
- Transmission Without Consent
Cookies & Tracking Technologies
The 33 db website and app use cookies and similar technologies (such as local storage and session storage). Cookies are small text files stored in your browser that help the platform remember your preferences. Session cookies are active only during your current browsing session and are deleted when you close your browser. Persistent cookies are stored for a set period and allow you to use the service without having to log in each time.
The types of cookies we use include: essential cookies (required for the platform to function properly), functionality cookies (to remember your language and interface preferences), and analytical cookies (to gather statistics for service improvement). 33 db does not use third-party advertising cookies. You can manage or delete cookies through your browser settings, though doing so may limit certain platform features. For any questions about our cookies policy, feel free to reach out to our support team.
Data Retention & Security Measures
33 db uses industry-standard security technology to protect your data. All data transmissions are secured via SSL/TLS encryption, making it virtually impossible for third parties to intercept. Sensitive information such as passwords and financial details is stored in our database with additional layers of hashing and encryption. Our server infrastructure undergoes regular security audits and is protected by active firewalls and anti-intrusion systems to guard against unauthorized access.
It is important to be transparent about data retention periods. Data is kept while your account is active and, after closure, for a further period as required by law. Under applicable financial and digital security laws in Bangladesh, transaction records must generally be retained for up to five years. Beyond this period, data is securely deleted or anonymised. Internal staff access to data is strictly role-based, and every access is logged.
All Data Transfers Encrypted
Regular Audits & Firewall Protection
Role-Based Staff Access Controls
Data Sharing with Third Parties
33 db does not sell, rent, or trade your personal information to third parties for commercial purposes. In certain circumstances, limited data may be shared with trusted service partners. Necessary transaction details are shared with approved payment gateway partners for payment processing, and those partners are contractually bound to uphold the same privacy standards. We also work with certain software service providers who operate under strict data processing agreements.
Disclosing information in compliance with a lawful order from law enforcement or a judicial authority is a legal obligation. Relevant data may also be shared with regulatory bodies for fraud investigations or anti-money laundering purposes. In the event of a change to 33 db's corporate structure (such as a merger), the new entity will be bound by the same Privacy Policy. A minimum-necessary-data principle applies to all third-party sharing, and every instance is logged.
Your Rights & Controls
33 db believes every user should have full control over their own data. You can log in to your account at any time to view your stored personal information and update basic details. If you believe any of your information is incorrect, you can contact our customer support team to request a correction — we'll respond within 7 business days. You can also unsubscribe from marketing messages or promotional emails at any time.
To close your account, submit a request to customer support — any data beyond what is required by legal retention obligations will be deleted within the specified timeframe. Under your right to data portability, you may request a copy of your core account data. You also have the right to object to processing, though certain processing may not be possible to stop due to legal obligations. Identity verification is required to exercise any of these rights, ensuring no one else can access your information.
Policy Updates & Contact Us
33 db reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email address or through a notice on the platform. The date of the change and a summary of the previous version will remain available on this page so you can understand what has changed. Continuing to use the platform after any update will be considered acceptance of the revised policy. For material changes, explicit consent will be collected at your first login.
For any questions, complaints, or data requests regarding our Privacy Policy, please contact our customer support team. Our dedicated privacy support email is: privacy@33db.run — all requests sent to this address will be acknowledged within 3 business days and fully responded to within 14 business days. For more general enquiries, please visit our FAQ Page View or Responsible Gaming You'll find more details on this page. 33 db is always committed to transparency and accountability.
Play in a Safe Environment — Trust 33 db
Protecting your data is our top priority. Join 33 db today and experience Bangladesh's most trusted gaming platform.